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This is a fully updated version of a highly successful title-by the author of the best-selling ‘Everything You Need for an NVQ in Management’. Absolutely everybody in all types of organization – business, professional, governmental, academic – has to make the critical leap to managing people for the first time. There are countless books on managing people but very little has been written from the perspective of the novice – someone faced with the daunting task of changing from following instructions to giving them. First published by Pitman, the book was an hit and was widely adopted in businesses and in particular the public sector. It has now been fully updated and revised to reflect recent changes in theory and practice.