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In recent years there have been significant changes in: How the law and in-house lawyers are perceived by business people; relationships between in-house lawyers and private practitioners and the ability to move between in-house and private practice; and working practices. As a result it has become increasingly important for heads of legal departments to chart a way forward for the delivery of legal services within the organization, the development of the team’s performance and their own performance. This report aims to capture the vital elements of effective legal department management and to provide a guide to the busy in-house practitioner who needs to balance caseload with the pressures of managing a department.